FAQ

FAQ

PLEASE DO NOT REGRET TO ASK.

If you want to modify your order, all what you have to do is to email me or call me by telephone.

  • If the picture you want to buy is cheaper as the one you paid, I send you the difference of the price between both paintings.
  • If the picture you want to buy is more expensive, you send the difference of the price between both paintings.

 

 

 

If you need to send to another address, then please contact me. Normally I do not accept to send to a different adress.

Yes, you can get the same day delivery except the weekend and if your order is placed before 15:00 German time for normal-sized pictures. 

Normally, I send my works in the next 2 days, but it depends on if you want a frame or not and also from Corona. The best is if you send me a mail  or call me and let me know when you would like to have the painting and your address.

 

SHIPPING COST  (Außer Überseegebiete und inseln).

ZONE 1 Germany    9,00 €
ZONE 2 EU   18,00 €
Zone 3 Switzerland, UK   27,00 €
Zone 4 Rest Europa   39,00 €
Zone 5 USA, Canada   42,00 €
       

Shipping to

Germany, €9.

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and UK: €18.

EXCEPT ISLANDS and overseas

We accept payments via PayPal. PayPal accepts many credit cards as payment 

As in any order, you send me a mail communicating you want to cancel or change your order. 
 
If your order haven’t been dispatched, there is no problem to make any changes. If you wanted another painting, then you will need to place a new order and send back the first painting.
 
If you wanted additionally  a frame mat and or  a frame I would send it to you to the pure cost. I  don’t charge any extra cost and do not get any provision for it.
 
Please contact me If you want a frame. I can send you a simple Ikea frame or order in a frame shop a frame for you. Or your order the frame and let them send it to you.

 

Paintings are normally shipped to the buyers address.  Please contact me in that case. Extra cost may occur depending on  the adress.

  • Yes, you will need to pay the return fees.

The return label will be included on the package of the painting. Depending on where you live, you will have a post office more or less nearby your home.

Please send the package on the same way it came to you, place the shipping label on the package after having removed the old address label or over it.

Go to the post office or transport of your choice, pay the fees (normally for EU countries something between 7 and 16 €) and that’s all.

 

Yes, you may keep them and hopfully they will decorate a small corner at your home.

 

You have usually 14 days to return right. If you need more time for any reason, please contact me  via email.

Still have a question?

Please contact us for more information.

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